Hi there, Thank you for purchasing from SHEJLA Jewelry Studio.

I want you to be happy with your purchase so please let me know if there is anything I can help you with.
Custom orders are welcome, personal appointments can be made if you should wish for a more larger expensive piece of jewellery to be designed to your wishes.

Jewellery care:

· Jewellery should not be exposed to perfumes, lotions or aerosol sprays;

· Keep your jewellery and separate compartments and if possible in small ziplock bags;

· Keep your jewellery away from extreme heat or sunlight;

· Remove your jewellery when cleaning showering or swimming in a pool;

· Most importantly keep your jewellery clean and dry.

Returns and exchanges:

· I gladly accept returns and exchanges, just contact me within: 14 days of delivery.

· Ship items back to me within: 30 days of delivery.

The following items can't be returned or exchange because of the nature of these items, unless they arrived damaged or defective, I can't accept returns for:

· Custom or personalized orders;

· Intimate items for health or hygiene reasons (This includes earrings);

· Items on sale.

Returns and exchange details for SHEJLA Jewelry Studio
I hope you are entirely satisfied with your purchase, but I do understand that buying jewellery online you have only seen in a photography can be tricky.
For that reason I've tried to provide you as much information in each description as possible.

· When you receive your purchased item from online it fails to reach your expectations, please contact me within 3 days of receiving to arrange return of goods;

· Please do not return goods without contacting us first;

· We accept returns ( in perfect condition and in the original packaging) for replacement or refund;

· The purchaser is responsible for return postage;

· Jewellery that has been personalised or custom-made or altered to your specifications, intimate jewellery like Earrings or sale items cannot be returned.

· If you are returning your item then the item should be returned by a fully insured and track all means of postage.

· I cannot be held responsible for any losses incurred should they go astray Nor any postal charges involved in either return or replacements of goods.

· I cannot be held responsible for the loss and or damage of items whilst in transit. Please ensure that the items are suitably protected against damage whilst in transit.

· All custom charges are the responsibility of the Purchaser.

Cancellations:

· Cancellations are possible within 24 hours of purchasing and your money will be refunded;

· EXEPTION with custom or personalised orders: NO cancellations will be accepted for made to order products after 24 hours from the time and order has been placed;

· A cancellation may be considered at the shop owners discretion and will be at subject to the cancellation fee due to waste of Labour and material cost.

Thank you for understanding♡

Payment policy:

· Via Bank transfer;

· Feel free to message me for any details and questions before purchase.

· For the larger and more expensive items it is possible to make an appointment to see that item before hand and pay by card or cash.

Shipping policy:

· I will be using the Dutch Postal Service Post.nl and Mikropakket for all my deliveries.

· Prices will vary on the type of postal service you choose from.

· Your choice can be from a regular postal service, with tracking or insured and tracking. Post.nl service postage prices for within the EU and out of the EU (worldwide) can be found online via www.post.nl.

· Choice of postage is the responsibility of the purchaser and own risk of the package.

· All custom charges are the responsibility of the Purchaser.

Sizing:

Many of the products in my shop are made-to-measure in respect of wrist, finger, head sizes and necklace lengths. It is the customers responsibility to provide the correct measurements when placing an order online. If alterations on these items needs to be done, additional Labour and material costs will have to be charged.
If you are in doubt about any measurements please contact me and I will gladly help you.
Thank you for understanding♡

Privacy policy :
I will only use your Shipping and billing address and contact information:

· To communicate with you about your order;

• To fulfil your order;
• For legal reasons (like paying taxes).

Thank you again for purchasing a piece of my jewellery and hope to hear from you again in the future♡

Kind Regards from Sejla Smailbegović.